SPEX. OPTOMETRIST

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Privacy Policy

Privacy Policy for Spex.

At Spex Optometrist, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and disclose your personal data, in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information:

  • Your name, contact details (address, phone number, email)
  • Date of birth
  • Medical information relevant to your eye care, such as prescriptions or medical history
  • Payment details and transaction history
  • Information provided through our website, including IP address and browsing behavior

2. How We Collect Your Information

  • Directly from You: When you make a booking, purchase products, or engage with our optometry services.
  • Through Our Website: Via forms, cookies, and analytics tools such as Google Analytics.
  • Third Parties: We may collect data from third-party health providers or insurance companies if required for your care.

3. How We Use Your Information

  • To provide and manage optometry services, including eye tests, prescriptions, and product orders.
  • For payment processing and order fulfillment.
  • To communicate with you about appointments, products, and services.
  • For marketing purposes, if you have opted in to receive such communications.
  • To comply with legal obligations.

4. Disclosure of Your Information

We may disclose your personal information:

  • To third-party service providers (such as payment processors or delivery services) who assist in our operations.
  • To health practitioners or organizations involved in your healthcare, when necessary.
  • When required by law, such as in response to a court order or government request.

5. Security of Your Information

We take reasonable steps to ensure your personal information is secure, using measures such as encryption and secure data storage systems. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Rights

You have the right to:

  • Access your personal information that we hold.
  • Request corrections to any inaccurate or incomplete data.
  • Withdraw consent for marketing communications at any time.
  • Request the deletion of your personal data, subject to legal obligations.

7. Cookies and Tracking

We use cookies to enhance your experience on our website. Cookies allow us to analyze website traffic and track user activity to improve our services. You can control cookie settings through your browser.

8. Google reCAPTCHA

We use Google reCAPTCHA to protect our website from spam and abuse. By using reCAPTCHA, you agree to Google’s Privacy Policy and Terms of Service.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page, with the date of the latest revision noted at the top.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at:

Spex Optometrist
421 Whitehorse Road, Balwyn Victoria 3103
info@spexoptometrist.com.au
(03) 7012 5936